Lost or Stolen Loyalty Card: What to Do

What to Do if You Lose or Have Your Triumph Loyalty Card Stolen

Losing your Triumph loyalty card or having it stolen can feel stressful, but don’t worry—Ultra is here to help you protect your points and keep enjoying your rewards without interruption. This guide will walk you through the quick steps to report your lost card and get a replacement, so your loyalty benefits stay safe and accessible.

How to Report a Lost or Stolen Triumph Card

If your Triumph loyalty card is lost or stolen, act quickly to protect your account by following these options:

• Visit any Ultra - Hyper & Supermarkets store and speak with our customer service team in person.
• Contact Ultra’s customer service through our website at ultrahyper.com/loyalty-program to report the issue securely online.
• Use the Ultra mobile app to access your Triumph loyalty account digitally and notify us through the app support feature.

What Happens After You Report Your Card

Once you’ve reported your lost or stolen Triumph loyalty card, we take immediate steps to safeguard your points and personal details:

• We deactivate the lost card to prevent unauthorized use.
• You can request a new replacement Triumph card at any Ultra store or through our customer service channels.
• Your existing points balance will be securely transferred to your new card, so you won’t lose any rewards.
• In the meantime, you can continue to enjoy your loyalty benefits digitally via the Ultra mobile app until your replacement card arrives.

Tips to Keep Your Triumph Loyalty Card Safe

• Keep your card in a secure place when not in use.
• Report lost or stolen cards immediately to minimize risk.
• Use the Ultra mobile app as a backup to always have access to your loyalty account digitally.

Need More Help? Contact Ultra Customer Service

Our friendly customer support team is ready to assist you with reporting your lost or stolen Triumph card and issuing a replacement. Visit any of our stores or reach out online via our loyalty program page at ultrahyper.com/loyalty-program. Your satisfaction and secure loyalty experience are our top priorities.

Thank you for being a valued member of the Triumph loyalty program. We’re committed to keeping your rewards safe and your shopping experience seamless!